1. general
The general terms and conditions (GTCs) apply to all services and products purchased via By submitting an order, you expressly agree to these GTCs. The contract is concluded when we deliver the goods in execution of the order. Cancellation of the order is possible up to the time of dispatch.

2. offer
The prices in our offers and order confirmations are generally binding. Value added tax is included in all prices. Articles that are not immediately available will be delivered at a later date if possible. If an item is not available, we will contact you by e-mail or telephone. If the article is no longer available, the customer will receive his money back. Karl Manser Textilagentur AG always endeavours to provide correct product information. This information is obtained from the manufacturer. Therefore, no liability can be accepted in particular for the accuracy, completeness and up-to-dateness of the information. Karl Manser Textilagentur AG reserves the right to change prices and product ranges at any time.

3. Delivery
Goods are dispatched by Swiss Post. The goods must be checked for correctness, completeness and intactness immediately upon arrival. Information on delivery times is not binding. Transport damage must be reported and documented immediately, at the latest after five calendar days. Karl Manser Textilagentur AG endeavours to deliver all ordered items as quickly as possible. The delivery period is normally 2-4 working days. Karl Manser Textile Agency Ltd. is entitled to make partial deliveries. Subsequent deliveries will be sent postage paid. Deliveries are restricted to delivery addresses within Switzerland and the Principality of Liechtenstein.4. terms of payment A shipment will only be made after successful verification of the credit card or PayPal details. Payments are only possible by credit card or via PayPal. If you wish an invoice on prepayment, please contact us.

5. Loyalty programmes / vouchers / customer cards
Vouchers are only valid in the specified period and can only be redeemed once within the framework of an online order process.

6. Return
Returns are possible within 10 days of receipt of the goods by sending them to Paul & Shark, Bahnhofstrasse 31, 8001 Zurich or by bringing them directly to the shop. Please contact us by e-mail at before returning the goods. The item must be in its original packaging and in perfect condition. The item must be unworn, unwashed and with the original label. Returns or returns must be accompanied by a copy of the invoice or delivery note. We will not pay the postage costs for returns.

7. Liability
To the extent permitted by law, Karl Manser Textile Agency Ltd. excludes all liability for the products sold and delivered.

8. Final provisions
All legal relationships are subject to Swiss law. Karl Manser Textilagentur AG reserves the right to change these General Terms and Conditions of Business at any time. The currently binding version of the GTC can be viewed and printed out at The place of jurisdiction is the registered office of the company.